Tenant FAQ

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Move-in Requirements

The following is a list of payments that are required once your application has been approved prior to move-in;

Application fees: $65 per resident over the age of 18. A separate application must be submitted for each resident over 18
Prior to a lease being prepared, your security deposit must be paid. Security deposits are usually equal to one month’s rent
Prior to your lease being prepared, a $75.00 pre-lease admin fee is payable.
Prior to move-in, your first month’s rent is due. If you move in on a date other than the first of the month, the pro-rated amount is due. If you move in after the 20th of the month, the pro-rated rent as well as the next month’s rent is due prior to move in.
Non-refundable pet fees $250.00 (if applicable)

Satellite Dish or Antenna Policy – Multi-Family Apartments

Under a Federal Communications Commission (FCC) order, you as our resident have a right to install a transmitting or receiving satellite dish or antenna on the leased dwelling, subject to FCC limitations. We as a rental housing provider are allowed to impose reasonable restrictions relating to such installation. You are required to comply with these restrictions as a condition of installing such equipment. The following are a list of current restrictions;

1. Number and size. You may install 1 satellite dish or antenna on the leased premises. A satellite dish may not exceed one meter (3.3 feet) in diameter. Antennas that only transmit signals or that are not covered by 47 CFR § 1.4000 are prohibited.

2. Location. Your satellite dish or antenna must be located: (1) inside your dwelling; or (2) in an area outside your dwelling such as a balcony, patio, yard, etc. of which you have exclusive use under your lease. Installation is not permitted on any parking area, roof, exterior wall, window, window sill, fence or common area, or in an area that other residents are allowed to use. A satellite dish or antenna may not protrude beyond the vertical and horizontal space that is leased to you for your exclusive use.

3. Safety and non-interference. Your installation: (1) must comply with all applicable ordinances and laws and all reasonable safety standards; (2) may not interfere with the buildings cable, telephone or electrical systems or those of neighboring properties; (3) may not be connected to the buildings telecommunication systems; and (4) may not be connected to the building electrical system except by plugging into a 110-volt duplex receptacle. If the satellite dish or antenna is placed in a permitted outside area, it must be safely secured by one of three methods: (1) securely attaching it to a portable, heavy object such as a small slab of concrete; (2) clamping it to a part of the building’s exterior that lies within your leased premises (such as a balcony or patio railing); or (3) any other method approved by us in writing. No other methods are allowed. We may require reasonable screening of the satellite dish or antenna by plants, etc., so long as it does not impair reception.

4. Signal transmission from exterior dish or antenna to interior of dwelling. You may not damage or alter the leased premises and may not drill holes through outside walls, door jams, window sills, etc. If your satellite dish or antenna is installed outside your dwelling (on a balcony, patio, etc.), the signals received by it may be transmitted to the interior of your dwelling only by the following methods: (1) running a “flat” cable under a door jam or window sill in a manner that does not physically alter the premises and does not interfere with proper operation of the door or window; (2) running a traditional or flat cable through a pre-existing hole in the wall (that will not need to be enlarged to accommodate the cable); (3) connecting cables “through a window pane,” similar to how an external car antenna for a cellular phone can be connected to inside wiring by a device glued to either side of the window—without drilling a hole through the window; (4) wireless transmission of the signal from the satellite dish or antenna to a device inside the dwelling; or (5) any other method approved by us in writing.

5. Safety in installation. In order to assure safety, the strength and type of materials used for installation must be approved by us. Installation must be done by a qualilied person or company approved by us. Our approval will not be unreasonably withheld. An installer provided by the seller of the satellite dish or antenna is presumed to be qualified.

6. Maintenance. You will have the sole responsibility for maintaining your satellite dish, antenna and all related equipment.

7. Removal and damages. You must remove the satellite dish or antenna and all related equipment when you move out of the dwelling and you must pay for any damages and for the cost of repairs or repainting caused by negligence, carelessness, accident or abuse which may be reasonably necessary to restore the leased premises to its condition prior to the installation of your satellite dish, antenna or related equipment. You will not be responsible for normal wear.

8. Liability insurance. You must take full responsibility for the satellite dish, antenna and related equipment. If the dish or antenna is installed at a height that could result in injury to others if it becomes unattached and falls, you must provide us with evidence of liability insurance (if available) to protect us against claims of personal injury and property damage to others, related to your satellite dish, antenna and related equipment. The insurance coverage will be an amount reasonably determined by us to accomplish that purpose. Factors affecting the amount of insurance include height of installation above ground level, potential wind velocities, risk of the dish/antenna becoming unattached and falling on someone, etc.

9. Security Deposit. An additional security deposit will be charged when the dish is installed.

10. When you may begin installation. You may start installation of your satellite dish, antenna or related equipment only after you have: (1) signed a satellite dish or antenna addendum; (2) provided us with written evidence of the liability insurance referred to in paragraph 10 of this addendum; (3) paid us the additional security deposit, if applicable, in paragraph 9; and (4) received our written approval of the installation materials and the person or company that will do the installation, which approval may not be unreasonably withheld.

Please feel free to contact our customer service department by email: customerservice@statemanagement.us should you have any additional questions regarding satellite dishes and or antennas

Payments and Fees Due Prior to Move-in

The following items are payments that are due once your application has been approved and or due prior to move-in;

Application fees: $55 per resident over the age of 18. A separate application must be submitted for each resident over 18
Prior to a lease being prepared, your security deposit must be paid. Security deposits are usually equal to one months rent however in certain circumstances they may be more.
Prior to your lease being prepared, a $75.00 lease coordination admin fee is payable.
Prior to move-in, your first months rent is due. If you move in on a date other than the first of the month, the pro-rated amount is due. If you move in after the 20th of the month, the pro-rated rent as well as the next months rent is due prior to move in.

Pet Application

Please click on the following link to be directed to our pet application;

State Property Management LLC – Pet Application – Click Here

Please note that simply filling out the application does not automatically approve you to allow a pet. The application must be approved by management and aan associated fees paid prior to any pet being allowed in your unit.

Before you fill out the pet application, please consult our list of breed restrictions

Types of Dogs “NOT” Accepted

Please consider the following breeds “Unacceptable”:

Akita
Alaskan Malamutes
Boxer
Bullmastiff or Mastiff
Chow
Doberman
Husky
Presa Canario
Pit Bull
Siberian Husky
Staffordshire terrier
”Wolf Dog/ Wolf Hybrid”
Bull Terrier/Pit Bull Terrier
German Shepherd
Rottweiler
Any combination of these or any dog that has any of the above breeds lineage

Pets must be at least one year of age, puppies are prohibited. Service or companion animals that assist tenants with special needs will always be accepted. A pet deposit will not be charged for a service or companion animal.

Baby-sitting or care taking of any other person(s) animals or pets is prohibited.

Weight Limits

Apartment and multi family communities have a weight restriction limit of 30lbs. Some individual properties within HOA communities also have weight restrictions on pets. Please check with management to see if there is a weight limit restriction at; customerservice@statemanagement.us for the property you are applying for

Liberty Rent Guarantee

About Liberty Rent Guarantee

Liberty Rent Guarantee is a co-signor for people who fall short of tenant screening at most multi-family properties. We are here to help. We are the Company that will co-sign for applicants with less-than-perfect credit histories.

Our Rent Guarantee Contract provides you with the ability to live in the property YOU choose.

How It Works

Simply click the “DO I QUALIFY” button on our website, and answer a few quick easy questions. When you hit the “SUBMIT” button at the bottom of the questions, we will give you an immediate answer if we can help you. And it is absolutely free!

If we can help, then move on to our application. Tell us a little about yourself, and pay the $35 application fee. Our team will then verify the information that you gave us when you took the DO I QUALIFY test, and process your contract. Once it is complete, we will email you that we have completed our end of the work, and include an invoice equal to one months rent, at the property you have chosen. Go online, pay the invoice, and we will email a copy of our guarantee certificate to the property, who will then move you in, just like they do for every other tenant.

Please visit there website for details and to see if you qualify.

http://www.libertyrent.com/

Applicant Approval Guidelines and Policies

All Adult applicants 18 or older must submit a fully completed, dated and signed residency application and fee. Applicant must provide proof of identity. A Non refundable application fee will be required for all adult applicants. Please refer to property listing detail page for application fees. Applicant may be required to be approved by a condo/homeowner’s association and may have to pay an additional application fee or an additional security or damage deposit.

Applicants must have a combined gross income of at least three times the monthly rent. We reserve the right to require a co signer. A minimum of two years residential rental history is required.

Credit history and or Civil Court Records must not contain slow pays, judgments, eviction filing, collections, liens or bankruptcy within the past 5 years.

Self employed applicants may be required to produce upon request 2 years of tax returns or 1099s and non employed individuals must provide verifiable proof of income.

All sources of other income must be verifiable if needed to qualify for a rental unit.

Criminal records must contain no convictions for felonies of illegal manufacture or distribution of a controlled substance within the last 7 years, felonies resulting in bodily harm or intentional damage or destruction of property, for example “arson”, within the last 7 years or sexual related offences for any time period.

Previous rental history reports from landlords must reflect timely payment, sufficient notice of intent to vacate, no complaints regarding noise, disturbances or illegal activities, no unpaid NSF checks, and no damage to unit or failure to leave the property clean and without damage at time of lease termination.

No pets (with the exception of medically necessary pets for the benefit of the occupant(s)) of any kind are permitted without specific written permission of landlord in the lease document, an addendum to lease, a non-refundable pet fee acceptable to landlord and/or an additional pet deposit or additional security deposit. Fees and deposits are waived for medically necessary pets.

A minimum non-refundable property preparation fee may be charged to the Resident(s) at time of leasing the property. It will be used at the end of your lease term to cover any needed cleaning, carpet cleaning and rekeying. Other mandatory minimum fees for cleaning, carpet cleaning, rekeying etc may be charged as per the lease. Resident(s) shall still be liable for amounts for damages, cleaning, re keying etc that exceed this non refundable property preparation fee or minimum fees.

Applicants will be required to pay a security deposit at the time of lease execution in a minimum amount of one months rent. We reserve the right to require a higher security deposit and or additional prepaid rent.

The number of occupants must be in compliance with HUD standards/guidelines for the applied for unit.

We may require a holding or good faith deposit to be collected to hold a property off the market. In the event the application is approved and applicant fails to enter into a lease, the applicant shall forfeit this deposit. In the event the application is approved, this deposit shall be applied to the required security deposit.

Any exceptions to our company’s criteria will need to be submitted in writing to the rental agent for presentation to the landlord for consideration. If approval is then given for such exceptions, additional security, co signers, and/or additional advance rent payments may be required.

Our company policy is to report all non compliances with terms of your rental agreement or failure to pay rent, or any amounts owed to the credit bureau and/or a collection agency and if the amount is disputed, it shall be reported as disputed in accordance with law.

Notice of Non Renewal at End of Lease Term

If you wish to notify us that you will not be renewing your lease at the end of your lease term, each person who is named on the lease will need to fill out and subit the following form no later than 30 days prior to the expiration of your lease;

Notice of Non-Renewal – Click Here

This form is submitted electronically. Please follow the directions on the form to review, sign and submit.

Late Fees – Late Rent Payments

Your rent is due on the date stated in your lease (usually the first (1st) of the month). Do not confuse this with the past due date (usually the fifth (5th) of the month). All rents are considered late if not RECEIVED by the DUE date. If rent has not been received by the past due date, a late fee as per your lease agreement will be charged to your account.

We do not waive late charges. Fair Housing laws require that we treat all our residents equally. We cannot decide if one resident is more deserving than another of paying late charges, therefore we enforce late charges across the board.

Move-Out Procedures and Requirements (Single Family Homes, Condos and Townhomes)

In order to receive your security deposit back in full, you will need to ensure the house/unit is professionally and thoroughly cleaned and carpets professionally steam cleaned as per your Lease Agreement and left in a state that will be acceptable for a future tenant. Below is a list of specific items you will need to attend to.

NOTE: THE PROPERTY SHOULD BE THOROUGHLY CLEANED. FAILURE TO DO SO WILL RESULT IN STATE PROPERTY MANAGEMENT LLC HIRING A CLEANING TEAM TO FINISH THE JOB PROPERLY, FOR WHICH THE PAYMENT WILL BE HELD FROM THE TENANTS SECURITY DEPOSIT.

Carpet , Flooring, Tile and Grout

Needs to be thoroughly cleaned and steam cleaned in all areas of the home with any spots, stains and dirt removed. As per your lease agreement, the carpets are to be professionally steam cleaned.

Walls, Banisters, Doors and Doorways

Marks and fingerprints need to be removed throughout the home

Kitchen

Appliances, cupboards, and cabinets should be cleaned inside and out as well as behind appliances.

Skirting/ Base Boards

Should be cleaned in all areas of the home

Windows and Mirrors

Should be cleaned

Window sills and Light Fixtures

Need to be dusted and cleaned

Repairs

Any holes in the walls from nails or fixtures need to be filled and painted. Touch up paint may have been supplied in the home when you moved in. If not, please contact the office to see if we have the color number on file, failing which you may have to have the paint color matched.

Fixtures (Light and Fan)

Need to be dusted and cleaned

Bathroom Facilities

Should be cleaned thoroughly

Garage (where applicable)

Should be swept and cleaned with no personal possessions left behind.

A/C Unit and Vents

A new air filter should be installed as well as all air vents both return and supply (in the ceiling and walls) dusted and cleaned.

Lawn, Bushes and Shrubs (where applicable)

Lawn should be cut, trimmed and edged. Any bushes and shrubs should be neatly trimmed.

Rent

All rent payments must be current and up to date.

Properties belonging to the home should be left in the home, such as hurricane shutters, fixtures, garbage cans, and appliances. Please make sure you do not leave any personal property in the home and all garbage should be removed from the premises upon departure.

Inform us of any damages that may have occurred, or repairs that need to be made. You may contact us at 407-288-8283 or via email to customerservice@statemanagement.us

In addition, you must provide us with a forwarding address in order for us to send you your security deposit refund.

NOTE THAT YOUR SECURITY DEPOSIT IS NOT YOUR LAST MONTHS RENT AND CANNOT BE USED TOWARDS THE LAST MONTHS RENT. IT IS HELD IN ESCROW AND IS ONLY A SECURITY DEPOSIT. PLEASE CONTINUE TO REMIT YOUR LAST MONTHS RENT IN ACCORDANCE WITH YOUR LEASE TERMS.

Apartment Transfer Policy – Within Same Community

We try our best to accommodate current residents who wish to transfer apartments within our communities however due to the demand and waiting lists we have for apartments, we have had to adopt the following polices for current residents wanting to transfer to another apartment within the same community;

Your tenant account must be current with no monies owing including any and all fees.
A $75 transfer coordination fee will be due and payable prior to transfer agreement being prepared.
A security deposit equal to one months rent will be due and payable prior to transfer agreement being prepared.
An inspection will be made of your current apartment upon move-out and should the apartment condition upon move-out be left as per the attached guide, your security deposit for the first apartment will be returned to you.

In order to receive your security deposit back in full, you will need to ensure the apartment is thoroughly cleaned including the steam cleaning of carpets and left in a state that will be acceptable for a future tenant. Below is a list of specific items you will need to attend to.

PLEASE NOTE: THE PROPERTY SHOULD BE THOROUGHLY CLEANED. FAILURE TO DO SO WILL RESULT IN MANAGEMENT HIRING A CLEANING TEAM TO FINISH THE JOB PROPERLY, FOR WHICH THE PAYMENT WILL BE HELD FROM THE TENANTS SECURITY DEPOSIT.

Carpet , Flooring, Tile and Grout

Needs to be thoroughly cleaned and steam cleaned in all areas of the home with any spots, stains and dirt removed.

Walls, Banisters, Doors and Doorways

Marks and fingerprints need to be removed throughout the apartment

Kitchen

Appliances, cupboards, and cabinets should be cleaned inside and out as well as behind appliances.

Skirting/ Base Boards

Should be cleaned in all areas of the home

Windows and Mirrors

Should be cleaned

Window sills and Light Fixtures

Need to be dusted and cleaned

Repairs

Any holes in the walls from nails or fixtures need to be filled and painted. Please contact onsite maintenance for touch up paint.

Fixtures (Light and Fan)

Need to be dusted and cleaned

Bathroom Facilities

Should be cleaned thoroughly

A/C Unit and Vents

A new air filter should be installed as well as all air vents both return and supply (in the ceiling and walls) dusted and cleaned.

Rent

All rent payments must be current and up to date.

Properties belonging to the apartment and/or Landlord should be left in the apartment, such as fixtures and appliances. Please make sure you do not leave any personal property in the apartment and all garbage should be removed from the premises upon departure.

Please feel free to contact our customer service representatives by email to customerservice@statemanagement.us should you have any additional questions about our transfer policies.

Maintenance Emergencies – Definitions and Procedures

We define an EMERGENCY as a situation which presents a health and safety danger to people or property.

There are few emergencies. However, should you have a maintenance emergency you can call our office 24 hours a day at 407-288-8283. If you have a valid emergency, someone will contact you as soon as possible to assist you. Stay by your phone and off the line. (Examples of emergencies are flooding, heater not working, fire, gas odors, etc.) NOTE: Non-emergency calls will be handled the next business day. We prefer all maintenance requests to be in writing through your tenant portal, with the exceptions of emergencies. For fire, medical, or natural disasters, call 911 first!

Maintenance personnel are not employees of our company, therefore we do not control their work hours. Please advise us if a repairman does not arrive, or if the work is not completed in a professional and satisfactory manner.

Renters Insurance

It is strongly recommended that all residents carry enough renters insurance to cover themselves and their personal property. The owner’s insurance only covers the structure; none of your personal belongings are covered. For example, if a water pipe were to break and flood your home, the owner’s insurance would only cover the damage to the structure and would not replace or repair any of your belongings. Please consult an insurance agent for specific details for this valuable coverage; typically the cost for renter’s insurance is very affordable.

Village Square Apartments

Vehicle Parking Permit Registration

Vehicle Registration Form

Village Square Apartments Parking Rules and Regulations

Parking in the Village Square Apartments parking lot is limited and as a result, restricted to Village Square Residents who are listed on the lease only. Each apartment is guaranteed one exclusive use parking space with each unit in the parking lot. Spaces are limited for a second vehicle and may not be readily available. If a second parking space is unavailable, we have a waiting list based on a first come first serve basis. Please refer to your lease documentation for detailed rules and regulations regarding parking at Village Square Apartments. If you are planning on having a vehicle in the Village Square Parking Lot, it must be registered with Community Management and must also display a Village Square Parking Permit Decal issued by management. Please click on the following link to be directed to our vehilce registration form;

Vehicle Registration Form – Click Here

ONLY ONE VEHICLE PER SUBMISSION

Townview Apartments

Pest Control Treatments

Interior pest control treatments are provided monthly on the second Monday of each month. If you feel that your unit needs a treatment, please complete a “PEST CONTROL SERVICE – REQUEST FORM”. Forms can be obtained from the management office or by clicking on the following link;

Download Townview Apartments – Pest control Service – Request Form – Click Here to Download

If you prefer to place an online request, you may do so by clicking on the following link;

Online Pest Control Service Request Form – CLICK HERE

All requests for pest control services must be made in writing and submitted to the on-site management office. Pest Control services shall take place during normal business hours, Monday through Friday from 9am to 5pm.

In order for your unit to receive pest control services, one of the following conditions must be met;

You must be home to allow the service man access to your unit for treatment.
Should you not be able to be home to allow access, you must sign this order form authorizing management, vendors and or their representatives or agents the authorization to enter your unit using management keys in your absence to complete the pest control treatment.

Should this form not be filled out in its entirety and signed, or one of the above conditions met, your unit will not be treated.

Utilities